Privacy Policy | Flownest

Introduction

Flownest ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our feedback management platform.

By using Flownest, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Account Information

When you create an account, we collect:

Email address
Name (if provided)
Password (encrypted)

Project & Feedback Data

When you use our service, we store:

Project names, logos, and settings
Feedback submissions (titles, descriptions, status)
Votes and priority flags
Changelog entries

Feedback Submitter Data

When users submit feedback through your public forms, we may collect:

Name (optional, based on your form settings)
Email address (optional, based on your form settings)
Feedback content

Payment Information

Payment processing is handled by Stripe. We do not store your credit card details. Stripe's privacy policy governs payment data handling.

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and manage subscriptions
Send you important updates about your account
Respond to your inquiries and support requests
Detect and prevent fraud or abuse

Data Storage & Security

Your data is stored securely using Google Firebase infrastructure. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Data Sharing

We do not sell your personal information. We may share data with:

Service providers: Firebase (hosting/database), Stripe (payments), Vercel (hosting)
Legal requirements: When required by law or to protect our rights
Business transfers: In connection with a merger, acquisition, or sale of assets

Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Export your data
Withdraw consent at any time

To exercise these rights, contact us at flownestco@gmail.com

Cookies

We use essential cookies to maintain your session and preferences. We do not use tracking or advertising cookies.

Data Retention

We retain your data for as long as your account is active or as needed to provide services. When you delete your account, we will delete your data within 30 days, except where we need to retain it for legal purposes.

Children's Privacy

Flownest is not intended for users under 16 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our website.

Contact Us

If you have questions about this Privacy Policy, please contact us at: flownestco@gmail.com